Refund Policy
Refund Policy
Overview
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the issue. Once verified, we will either send a replacement at no extra cost or issue a full refund.
Items Lost During Shipping
By placing an order with us, you acknowledge and accept our estimated delivery timelines. While most orders arrive within the stated timeframes, delays may occasionally occur due to factors beyond our control, such as customs processing.
If your order exceeds the expected delivery time by more than 10 business days, please contact us. We will be happy to arrange a replacement shipment or provide a full refund.
Returns
We do not accept returns for refunds. Our refund policy applies only to damaged or defective items and orders confirmed as lost in transit. This policy allows us to continue offering free worldwide shipping on all orders.
Lost or Stolen Packages
SnapWide.com is not responsible for packages marked as delivered by the carrier but reported as lost or stolen. In such cases, we can provide delivery confirmation details, including the delivery date, tracking number, and carrier information, to assist you in investigating the issue with the shipping provider.